• Digital Services Support

    Job Locations US-NY-New York
    Posted Date 2 weeks ago(8/3/2018 11:36 AM)
    # of Openings
  • Overview

    The Digital Services Support team is responsible for overseeing the digital equipment needs in assigned studios throughout the duration of the shoot, while interacting with clients and providing the highest level of service. This position is responsible for maintaining the studio’s in-house inventory of digital capture equipment and placing equipment orders with rental houses.


    The ideal candidate will be self-sufficient, a troubleshooter, cooperative, have the ability to multitask and work well under pressure.


    • Preparing all digital equipment requested and staging that eq in the studio for the following day’s shoots.
    • Checking and testing all digital equipment to ensure proper functioning prior to client use. Calibrate EQ, troubleshoot cameras, digital backs, systems and software.
    • Creating stock checks and short lists to establish and maintain accurate inventory counts.
    • Communicating customer requests, order changes, and/ or paperwork specifications to the Production and Management teams.
    • Properly assessing and completing minor repairs to equipment if applicable.
    • Maintaining a clean and organized work area at all times
    • Ensuring that all sub-rented gear is picked up from and returned to the correct vendors
    • Maintain Digital Database for all clients – including EQ and Digital lists, Lighting Diagrams, Workflow and Calibration documents, etc…
    • On-Set client support. Ability to troubleshoot, fix and/or reset all digital systems on set as quickly and effectively as possible to minimize client downtime.
    • Customer Service: partner with the Production and Photography teams to maintain the production workflow and desired creative output of images.
    • Occasionally this position may be required to fill the role of on-set digital technician as necessary.
    • Post shoot support that may include reprocessing of files, creating back-ups, updating client documentation, etc…


    • 2 years college at accredited Art/Photography institution
    • Prior experience with digital photography in studio equipment environment
    • Excellent time management and people skills
    • Professional and thorough communication skills
    • Fluent in Capture One and Leaf Capture image processing software, Adobe Creative Suite, Lightroom, FTP software, Mac OSX, Microsoft Office and web based systems.
    • Knowledge of and/or experience with medium format cameras, all major digital backs and high-end DSLR cameras
    • Experience working with servers and raids a plus
    • Experience with both full production and the rental business 
    • Able to regularly lift and/or move up to 50 pounds.


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